Products related to Customer:
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Dynamics 365 Customer Service Enterprise (NCE)
Dynamics 365 Customer Service Enterprise (NCE): Optimize your customer service In today's business world, efficient and responsive customer service is critical to success. Dynamics 365 Customer Service Enterprise (NCE) provides companies with a powerful platform to take customer service to the next level. This comprehensive solution uses AI-powered tools and integrated features to transform your service processes, increase employee productivity and maximize customer satisfaction. Advantages of Dynamics 365 Customer Service Enterprise (NCE) Efficient problem resolution: Use Copilot in Dynamics 365 to quickly diagnose and resolve issues and create customized responses for your customers. Optimized agent support: Improve your agents' workflows with features such as viewpoint analysis, automatic translations and AI-powered knowledge articles. Increased first call resolution rate: Increase the number of successfully resolved queries on first contact with AI-based routing that routes queries to the most appropriate agent. Integration and collaboration: Connect experts who have solved similar cases and enable efficient collaboration via Microsoft Teams. Self-service options for your customers Real-time issue resolution: Deploy AI-driven, conversational bots to resolve customer issues in real time. Automated interactions: Accelerate problem resolution with human-like, generative AI-powered voice responses. Increased productivity: Automate routine tasks and complex transactions to reduce your agents' workload. Community portals: Promote knowledge sharing and collaboration through personalized portals for customers and employees. Optimization of service processes Omnichannel Insights: Access a centralized dashboard that brings together AI-driven analytics and KPIs for all channels. Trend and performance analysis: Recognize new trends and identify opportunities for improvement in support processes and interactions Automation of processes: Replace manual workflows with more than 1,000 pre-built flows and custom data connectors. Predictive planning: Use forecasting reports to plan staffing needs based on seasonality and call volumes. Cost efficiency: Reduce operating costs by leveraging existing features and integrating with other business applications. Reach customers via preferred channels Scalable phone systems: Quickly set up phone systems on a Microsoft-managed platform that enables reliable customer support. Multi-channel support: Provide fast service via email, SMS, social networks or virtual assistants - wherever your customers are. Real-time translation: Communicate effectively in your customers' language thanks to integrated real-time translations. Emotion recognition and routing: Route customer inquiries to the right agent based on their emotions and needs. Comparison table Features Dynamics 365 Customer Service Dynamics 365 Customer Service Enterprise Dynamics 365 Customer Service Premium Case management ✔️ ✔️ ✔️ Knowledge management (including knowledge creation) ✔️ ✔️ ✔️ Microsoft 365 interoperability ✔️ ✔️ ✔️ Unlimited number of named users ✔️ ✔️ ✔️ Leads (creation only) ✔️ ✔️ ✔️ Microsoft Power BI ✔️ ✔️ ✔️ Microsoft Teams integration ✔️ ✔️ Copilot in Dynamics 365 Customer Service ✔️ ✔️ Embedded intelligence ✔️ ✔️ Multi-session support ✔️ ✔️ Unified routing ✔️ ✔️ Analysis and KPI reports ✔️ ✔️ Forecasting and scheduling ✔️ ✔️ Portals ✔️ ✔️ Custom applications (Microsoft Power Apps) ✔️ ✔️ Workflow automation (Microsoft Power Automate) ✔️ ✔️ Dynamics 365 Contact Center ✔️ Self-service chatbots and IVR ✔️ Live and persistent chat via messaging and social channels ✔️ Voice channel with inbound routing, call summarization and outbound calls ✔️
Price: 771.07 £ | Shipping*: 0.00 £ -
Dynamics 365 Customer Service Professional (NCE)
Dynamics 365 Customer Service Professional (NCE) (CFQ7TTC0LFNK:0001)
Price: 409.01 £ | Shipping*: 0.00 £ -
Twinings Customer Favourites Variety Pack 230s NWT2062
Twinings Favourites Variety Pack Pack of 230 F14907 Twinings Favourites Variety Pack 230 Pack F14907Enjoy a cup of tea from this favourite selection pack from Twinings choosing from the both traditional and fruity flavours including Pure Peppermint,
Price: 46.60 £ | Shipping*: 7.19 £ -
Plantronics EncorePro HW510 Customer Service Headset Monaural
Part of the EncorePro 500 series, the HW510 Customer Service Headset is a next-generation headset for call centres and offices. The design is both lightweight for comfort and robust for durability, cutting down on replacement costs. Soft-cushioned
Price: 80.81 £ | Shipping*: 0.00 £
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Is customer sales or senior support more exhausting?
Both customer sales and senior support roles can be exhausting in their own ways. Customer sales can be exhausting due to the pressure of meeting sales targets and dealing with rejection from potential customers. On the other hand, senior support roles can be exhausting due to the high level of responsibility and the need to handle complex and challenging customer issues. Ultimately, the level of exhaustion in each role may vary depending on the individual and their specific job responsibilities.
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How are customer discounts and cash discounts taken into account in the contribution margin analysis?
Customer discounts and cash discounts are taken into account in contribution margin analysis by reducing the revenue and cost of goods sold by the amount of the discounts. This adjustment allows for a more accurate calculation of the contribution margin, which is the difference between revenue and variable costs. By including the impact of discounts, businesses can better understand the true profitability of their products or services and make informed decisions about pricing and sales strategies.
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How long do customer advisors have access to sales figures?
Customer advisors typically have access to sales figures for the duration of their employment at a company. This access allows them to stay informed about the company's performance and make informed decisions when interacting with customers. However, access to sales figures may be restricted to certain levels or departments within the company to maintain confidentiality and data security. Once an employee leaves the company, their access to sales figures is typically revoked to protect sensitive information.
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Are the Black Friday deals real bargains or fake?
Black Friday deals can be a mix of real bargains and fake discounts. Some retailers may inflate the original prices to make the discounts seem larger than they actually are. It's important for consumers to do their research and compare prices before making a purchase to ensure they are getting a genuine deal. Additionally, some products may be older models or lower quality items that are being sold at a discounted price, so it's important to consider the value and quality of the product before making a purchase.
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Plantronics EncorePro HW520 Customer Service Headset Binaural
Part of the EncorePro 500 series, the HW520 Customer Service Headset is a next-generation headset for call centres and offices. The design is both lightweight for comfort and robust for durability, cutting down on replacement costs. Soft-cushioned
Price: 84.80 £ | Shipping*: 0.00 £ -
Plantronics Black EncorePro HW720 Customer Service Headset Binaural
These comfortable binaural Plantronics headphones offer amazing sound quality and ultimate flexibility for a range of users. With an extendable boom microphone, they can be adjusted for different head types, while still providing exceptional comfort.
Price: 132.76 £ | Shipping*: 0.00 £ -
SECO CUSTOMER NUMBERS Semi Rigid Plastic Sign 150x200mm
Help spread useful information regarding COVID-19 Coronavirus with this health and safety poster from Seco.This handy sign is a clear and informative sign for your employees and customers. Safety signs are very important in the workplace and it will
Price: 4.97 £ | Shipping*: 7.19 £ -
Epson 3043 Fuser Unit Customer Maintenance Parts C13S053043
Fuser unit and maintenance kit for Epson laser printers. Genuine Epson consumable. Keeps your printer in top operating condition. Page yield: 50000 pages. Fits AcuLaser CX29/C2900 series laser printers.
Price: 150.35 € | Shipping*: 0.00 €
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Is it a business customer or a private customer?
To determine if a customer is a business customer or a private customer, you can look at the type of products or services they are purchasing. Business customers typically buy in bulk or require specialized products for their operations, while private customers usually make smaller, individual purchases for personal use. Additionally, business customers may provide a company name or tax ID number when making a purchase, whereas private customers typically use their personal information.
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What is Apple's customer support, not the customer service?
Apple's customer support refers to the assistance and resources provided to customers after they have purchased a product, such as troubleshooting, technical support, and warranty services. This can include online support through the Apple website, phone support, and in-person support at Apple stores. Customer support is focused on helping customers resolve issues with their products and ensuring they have a positive experience with their Apple devices.
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Which website offers travel deals?
There are several websites that offer travel deals, including Expedia, Travelocity, Priceline, and Kayak. These websites allow users to search for and compare prices on flights, hotels, rental cars, and vacation packages. Users can often find discounted rates and special promotions on these websites, making it easier to plan and book their travel at a lower cost.
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Why do sales commission and customer discount need to be calculated as a percentage in the trade calculation for the customer account?
Sales commission and customer discounts are calculated as a percentage in trade calculations for customer accounts because it allows for consistency and fairness in determining the amount of commission earned or discount given based on the sales amount. Using a percentage ensures that the commission or discount is directly proportional to the sales volume, providing a clear and transparent method for both the salesperson and the customer. Additionally, calculating these figures as a percentage helps in easily scaling the commission or discount based on the sales performance, making it a flexible and adaptable approach in trade calculations.
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